At
NameHog we get asked lots of questions that we have to answer many times
over,because all of these questions generally relate to hosting, we thought
it would be a good idea to compile alist ofthe most frequently asked
questions with the answers!
Do
you have a Quick Start Guide for new customers?
Yes you can find our Quick Start hosting guide by clicking on the Web Hosting Quick Start Guide link here. This page explains all the basic settings you will need for FTP, Email and Control Panel access etc.
Do
you display any banners or pop-up ads on my website?
Absolutely not!, 1200% banner free area. We do not agree with pop-ups!!!
Can take Credit / Debit card payments on my website?
Yes, you can take Credit and Debit card payments on your website. We cannot provide you with this service ourselves, but we have compiled a list of companies that you can use. If you click on this Online Payment Providers link, you will see a list of 7 different top companies for online payments. All of them can easily be integrated into your site and are compatible with the NameHog servers.
Why should I go with NameHog as my hosting provider?
When you choose NameHog, we guarantee that your website will be hosted
in the UK. In a state of the art datacentre where some of the largest
companies inthe world are based. Being in such a high profile datacentre
guarantees you premium UK download speedswith masses of bandiwdth and
better search engine listings unlikesome of the competition who host
in America or other parts of Europe. There are a large amount of smaller
hosting companies whouse cheapwebspace located in the USA and Europe
which could compromise the speed of your website. Host with NameHog for
success!
What
operating system will my website be hosted on?
Your web site will be hosted on a CentOs Enterprise Linux 5.0 with Apache 2 and CPanel 11. We
do not do windows hosting, all our packages are Linux based.
Do
you support ASP .NET?
No im affriad we do not support ASP .NET, our servers run on Linux with
Centos 5. We do not do windows hosting. You need windows
for this application.
How frequently do you backup the data on the servers?
All the servers are running in either RAID 5 or RAID 10 to give hard disk redundancy, backups of the main data folders are stored on to seperate disks within a different server on an incremental basis and also once a day and once a week so that we can roll a backup back to any point within 30 days. Once a week we take backups from all of our backup servers to an even more secure location. This is done via a secure data line into a highly secure cold war nuclear bunker.
Do
you offer Microsoft Exchange Server integration or any others?
Yes on all our packages you have full control on the zone files so that
you are able to change the MX record of the mail server to your own inhouse
server. This would be ideal if you use Exchange server and not wishing
to do POP3 calls to it. We do also offer another solution similar to exchange
but Linux based from your web site. For more information on this please
contact us.
Can
I use my existing domain name when buying hosting?
Yes, when you place your order, simply click through from the hosting
section of this web site and place your domain name in the "I will
Use my existing Domain, and update my Nameservers only" box. Make
sure you do not put www. in the box. If you would like to transfer your
domain name to us, please see the transfers page for more information.
Can
I trust NameHog because they are cheap?
NameHog Ltd. is now in its 8th year of business and has a very
stable customer base and is ever increasing in client size. NameHog have
got a reputation for being an honest and affordable web host. We trynever
to mislead any customer with what we tell them. The majority of our business
comes from word of mouth recomendation.
Can
I upgrade my hosting account?
Yes you can upgrade your hosting account at any point during your contract.
We do advise you buy the correct one from the outset, but if you feel
you need to upgrade then simply email accounts@namehog.net with your domain name and explain that you wish to upgrade. We will then
bill you for the difference between the package you are on and the one
you would like to upgrade too. In the case of downgrades, they are free
of charge.
If
I cancel my hosting account, do I get a refund?
Once a hosting account has been setup, we will be happy to delete it for
you, but there can be no refunds made. Therefore please make sure that
you want and can afford the hosting package(s) before you place the order,
as you will be charged an extra £12.50 + VAT on top of the cost
of the hosting account if there are insufficient funds in your account
when the money is taken. If you wish to cancel the account to upgrade
it, then just let us know and we will happily transfer the account onto
another domain.
Do
I have to pay a renewal fee & who will remind me?
Our new renewal system will remind you via email to renew, if you dont
want to renew, just ignore the invoice and renewal notice. You must keep
a valid email address on the Client Billing System else we will not be
able to contact you.
The new system
is fully automated so if you do want to renew and you do not pay the invoice
by the specified date, it will automatically suspend your site then delete
it! Our system does not fail so please pay ontime if you want to avoid
disruption in your service.
