Our Service Level Agreement (SLA) is specially tailored to meet your needs and sets out clearly what levels of service you can expect, and what compensation we will provide in the unlikely event of us failing to reach these levels. NameHog place great emphasis on the quality of our service and feel that our industry leading SLA reinforces our commitment to provide you with the best possible service.

NameHog Ltd. are one of the UK's best value web host. We would say that we were one of the first hosts in the country to introduce clear honest pricing & service guarantees to all customers. NameHog's guarantees to you are below.

1) There are no hidden charges etc
With NameHog, the price you see is the price you pay - unlike some of our competitors - there are no hidden charges, catches, small print or transfer fees.

2) Secure Ordering
We guarantee that when you place an order on our web site, all your details will be protected and secure. NameHog use one of the most up to date advanced security measures to ensure that your details are safe. The ordering side of our web site is done with WorldPay which is 128-bit Encrypted Please make sure that when you are ordering you can see a padlock in the bottom of the window, this means that it is secure.

3) Ownership of domain names
You are the registered legal owner of the domains that you buy through NameHog - we only register them for you including all the admin work. This means that you have ultimate control over your domain names and the domain names are yours to use as you wish when you want to in the period that it is registered to you.

4) No advertising
We do not and will never put adverts or pop-up windows on your websites, we see this to be wrong. Some of our competitors, place unsightly advertisements for their company all over your website that you may be hosting with them - we do not do this!

5) Privacy Policy
We will not pass or sell your private information to anyone else, NameHog Ltd. store your information securely. All your information is entered on file so that we can contact you etc, but your credit card details are destroyed after use.

6) 99.99% Web Site Connectivity
Thanks to the power and resilience of our network infrastructure, we can guarantee that our network will be available 99.99% of the time making sure your web site can always be found. If you find that we fail to meet this promise, liability is limited to the value of the annual hosting fee or the value of the domain name where a forwarder is provided only (per 24 hour period in excess of 72 hours downtime). After 72 hours we will refund 1 day's service for every hour that connectivity has been unavailable over and above 0.01% (0.01% allows us for 1 hour and 15 mins down time per month in any 31 day period) for of the month, extending in value up to a maximum of your monthly subscription charge. Maximum liability it limited to £100 on any occasion. We can only offer compensation if your refund is greater than £25 due to admin costs. Anything under £25 will incur a £5 administration fee. If the fault if found to be not related to NameHog or the network supplier we are unable to refund any money.