Our
Service Level Agreement (SLA) is specially tailored to meet your needs
and sets out clearly what levels of service you can expect, and what compensation
we will provide in the unlikely event of us failing to reach these levels.
NameHog place great emphasis on the quality of our service and feel that
our industry leading SLA reinforces our commitment to provide you with
the best possible service.
Dedicated Servers & Colocation Servivces: [ Service Level Agreement PDF Document ]
This service level agreement is part of the main Terms and Conditions that can be found here. This page is seperate as to enable easier navigation to it.
NameHog
Ltd. are one of the UK's best value web host. We would say that we were
one of the first hosts in the country to introduce clear honest pricing
& service guarantees to all customers. NameHog's guarantees to you
are below.
SLA-1:
There are no hidden charges
With NameHog, the price you see is the price you pay - unlike some of
our competitors - there are no hidden charges, catches, small print or
transfer fees. We make it very clear upfront how much you will be paying.
SLA-2:
Secure Ordering
We guarantee that when you place an order on our web site, all your details
will be protected and secure when its on our network. NameHog use one of the most up to date advanced
security measures to ensure that your details are safe. The ordering side
of our web site is done with WorldPay which is 128-bit Encrypted Please
make sure that when you are ordering you can see a padlock in the bottom
of the window, this means that it is secure. We do not actually have access to your card information, it doesn't even enter our network, all we have is your address and order details.
SLA-3:
Ownership of domain names
You are the registered legal owner of the domains that you buy through
NameHog - we only register them for you including all the admin work.
This means that you have ultimate control over your domain names and the
domain names are yours to use as you wish when you want to in the period
that it is registered to you.
SLA-4:
No advertising
We do not and will never put adverts or pop-up windows on your websites,
we see this to be wrong. Some of our competitors, place unsightly advertisements
for their company all over your website that you may be hosting with them
- we do not do this!
SLA-5:
Privacy Policy
We will not pass or sell your private information to anyone else, NameHog
Ltd. store your information securely. All your information is entered
on file so that we can contact you etc, but your credit card details are
destroyed after use. For a full outline of our Privacy Policy, please view the document here.
SLA-6:
99% Web Site Connectivity
Thanks to the power and resilience of our
network infrastructure, we can guarantee that our network and equipment (see explanation below) will be available
99% of the time making sure your web site can always be found. If you
find that we fail to meet this promise, liability is limited to the value
of the annual hosting fee or the value of the domain name where a forwarder
is provided only (per 24 hour period in excess of 24 hours downtime).
After 24 hours we will refund 1 day's service for every hour that connectivity
has been unavailable over and above 1% (1% allows us for 7 hours
and 45 mins down time per month in any 31 day period) for the month,
extending in value up to a maximum of your monthly subscription charge.
Maximum liability it limited to £100 on any occasion. We can only
offer compensation if your refund is greater than £25 due to admin
costs. Anything under £25 will incur a £5 administration fee. If
the fault if found to be not caused by our equipment, we are unable to refund any money.
* Our network and equipment is guaranteed to be there 99% of the time, we cannot guarantee that equipment within the rest of the datacentre or equipment that is out of our control will have the same availability. This SLA only covers the equipment owned or leased by NameHog Ltd. We do not cover any form of equipment failure outside of our control even if it causes downtime for services that you hold with us. We will however keep you informed of any issues that we are aware of.
