In
order for NameHog to maintain a 99% uptime guarantee, it is important
that we do regular maintenance to our network and servers. This could
be for software updates and hardware changes. Planned maintenance does
not count as downtime and cannot be compensated for. All system problems
and planned maintenance will be listed below.
System
Problems
The NameHog team try very hard to provide a first class service
to all of its customers, but on occasions there will be system problems
due to the nature of the business . Any system problems that have arisen
will be listed here with times, dates and estimated time that service
will be restored to normal.
| System
Problem Information |
Date
& Time |
Part of the routing into one of the datacentres that we use has had a fault since around 17:30 today, this problem was out of our control and not part of our network. This has caused downtime for a number of our servers. This problem has now been resolved. Some people may experience intermittent connectivity problems depending on their ISP's route into the network. We apologise on behalf of the datacentre who are continuing to resolve this matter. This length of downtime is extremely rare, and the datacentre are taking immediate steps to ensure this kind of incident doesnt happen again.
| 16/02/2010
17:30 ->
16/02/2010 22:35
|
Planned
Maintenance
NameHog will send email notifications of scheduled maintenance to our
network and servers at least 72 hours in advance to all parties who have
opted in to receive technical support announcements. Due to the nature
of the business there will be occasions when work will need to be carried
out on days other than that listed on here, or with less than 72 hours
notice depending on what needs to be done. The NameHog team are dedicated
to giving its customers the best support possible and does try to limit
these occurrences. Please email support@namehog.net
with any queries or call us on 08456 120 330.
| Planned
Maintenance Information |
Planned
Date |
no planned outages at this time
| |
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