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NameHOG Terms & Conditions

Website Terms & Conditions

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NameHOG Terms & Conditions document

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Support :: Terms & Conditions

 

Publication Date of Terms & Conditions: 2nd March 2015

 

Quick Links: [ General ] [ Exclusions and Limitation Of Liability ] [ Agents, Representatives and Security ] [ Third Party Contact ]
[ Cancelling Or Altering Your Account ] [ Responsibilities ] [ Bandwidth Limit ] [ Complaints Procedure ]
[ Acceptable Use Policy ] [ Data Protection ] [ Software] [ Alterations To Terms and Conditions ] [ Client Indemnity ]
[ Force Majeure ] [ Service Delivery ] [ No Joint Venture or Partnership ] [ Email Restricitions & Bulk Emailing ]

 

UK Domain Names: [ Nominet Terms & Conditions ] [ Dispute Resolution ]
US Domain Names: [ MelbourneIT Terms & Conditions ] [ Dispute Resolution - Rules ]
World Intellectual Property Organization: [ WIPO Dispute Resolution Service ]

 

Definition
NameHOG - a brand of Paragon Internet Group Limited registered in England (Company No. 7573953), whose registered office is at The Shipping Building, Old Vinyl Factory, Blyth Road, Hayes, UB3 8HA.

General
GEN-1: NameHOG will consider all submitted requests for domain name registration and accept or reject them in accordance with guidelines set by Nominet UK. Upon acceptance of registration requests submit names for registration and make full registration upon receipt of payment.

 

GEN-2: The domain name registration period runs for two years from the date of registration. After this time period has lapsed registration renewal may be made for periods of one or more years indefinitely, upon receipt of payment of renewal fees.*

 

GEN-3: Once a registration request has been completed no refunds will be made by NameHOG.

 

GEN-4: NameHOG reserve the right to halt the registration of a domain name if outstanding monies are owed to them by the registrant.

 

GEN-5: If payments for invoices have not been paid within 14 days of date of invoice the site of name will be suspended and a charge of 35% of the original cost will be levied for reinstatement.

 

GEN-6: NameHOG process domain registration requests on a first come, first served basis. Until the registrant receives confirmation of registration from NameHOG there is no guarantee that the domain name requested will be registered.

 

GEN-7: NameHOG may cancel or halt domain name registrations under certain circumstances, including; where completing the registration puts NameHOG in conflict with guidelines set by Nominet UK ; where NameHOG believe that there may be conflicts of rights to a particular name.

 

GEN-8: NameHOG do not accept any responsibility for the use of registered domain names especially where there may be conflict over rights to ownership.

 

GEN-9: NameHOG will do all they can to ensure that the registrant's details are submitted correctly during registration. NameHOG will not be liable under any circumstances for loss of profit suffered by the registrant.

 

GEN-10: The registrant agrees that all details submitted in respect of a domain name registration are true and correct and any alterations made after the initial registration will be also true and correct.

 

GEN-11: Failure to make payment for goods and services will result in suspension of the sites in question, and will also incur a reactiveation fee of £25 per site. Unpaid domain names will remain the property of NameHOG until full payment has been recieved.

 

GEN-12: Any US Top Level Domain name that you wish to keep but has lapsed due to non-payment will need reinstating with a £15 + VAT admin charge per domain name. Please contact us should you require more information about this.

 

GEN-13: The registrant indemnifies NameHOG from any legal proceedings and costs that arise as a result of the registration of a domain name.

 

GEN-14: NameHOG do not allow Warez/MP3 Sites or IRC Bots, hack scripts and also you may not run server processes such as talkers or IRC Bots etc from your login account or web space. Any hosting account found to have scripts to execute telnet / IRC, or any other server compromising commands through a web interface will have their web site removed immediately with no notice. Your domain name will also be released back to the registry, in the case of a UK domain name it will be DETAGGED with no notice. If your site is found to have compromised the server, it will not be put back online and you will be asked to host it elsewhere.

GEN-15: Also sites promoting or publishing information for illegal acts such as hacking (attempts at shell execution), terrorism and vandalizing and not allowed, and if found on your web space it will be suspended or terminated without any notice to yourself.

 

GEN-16: NameHOG reserve the right to terminate any active or inactive hosting account that does not have the domain names DNS pointing to it. There is no way the account will work without the DNS being correct. This is also the case if you chose to move your hosting to a different provider, by changing your DNS you are terminating your account as you are going elsewhere to host, therefore not wanting the services provided by NameHOG. We Do not provide a refund on the time you have left on the account as it was your choice to move away from NameHOG consequently terminating your contract early.

 

GEN-17: In the event that your web site exceeds the allocated bandwidth limit, your site will go down until you email bandwidth@namehog.net requesting an increase in bandwidth. This email address is monitored 24/7 soley for this purpose. We will be able to restore the site to normal activity within minutes of being informed.

 

GEN-18: Data submitted by the registrant pertaining to the registration of a domain namemay be available to other organisations and members of the public.

 

GEN-19: NameHOG reserve the right to make alterations to the terms and conditions of domain name registration at any time.

 

GEN-20: Transfers and renewals of domain names will be made under NameHOG terms and conditions of domain name registration in force at that time of renewal or transfer.

 

GEN-21: Top level domain names registered through NameHOG use INWW in Australia, a domain registry. Each domain name registered with them does not get a registry key as we have an administrative key. We do not allow our clients to have access to the registry key. If you need to have your details changed then you must contact us. The Admin, Technical and Billing contact must remain the same as they are when they are registered. The Technical and Admin contact has to be us as we are the registrars and the billing has to be us too as we are the ones who get the cheap prices. If we were to change it to the registrant you they would pay a lot more money than we charge you.

 

GEN-22: When purchasing any US domain name, make sure you put the correct registered owner in the order form as once the domain name is registered there will be a fee to change the registered owner of the domain name of £25 + VAT payable before it can be changed. All uk domain names you have to deal direct with Nominet and the fee is £10. To hide registration details on US domains, there is an annual fee of £15 + VAT.

 

GEN-23: When you buy from or transfer a domain name to NameHOG, you agree to be bound by these terms and conditions and the procedures of the Acceptable Use Policy which we take very seriously.

 

GEN-24: When ordering Web hosting service from NameHOG you must be the registered legal owner of the domain name you are buying the service for, if you are not then we reserve the right to cancel your account and refund your money.

 

GEN-25: When paying an invoice ensure that it is for a current service, please refer to our You Must Section YMU-3 for more details on refunds.

 

GEN-26: By purchasing any service from NameHOG you are bound by these terms and conditions and also by the Acceptable Use Policy which is found on a seperate page, but it forms part of these main terms and conditions.

 

GEN-27: You must not request transfer of your domain names out of NameHOG to a different provider within the first 90 days of service / registration / renewal date or transfer to NameHOG. All requests made in the first 90 days service / registration / renewal date or transfer to NameHOG will be declined. If you wish to have your name released in this period, there is a £75 + VAT release fee which needs paying upfront by cheque (which needs to be cleared), this cannot be processed on card.

 

GEN-28: In the event that you register or transfer a domain name to NameHOG, you must not register it in bad faith or to intentionally set out to 'trick' people into thinking they are on a different website. If you are found to be doing this, the domain name may get removed from your control.

 

GEN-29: These terms and conditions constitute the entire agreement between NameHOG and the registrant of the domain name or owner of the webspace. These terms and conditions depose all prior agreements whether verbal or in writing.

 

GEN-30: The registrant makes certain to NameHOG that the registration of a domain name or web space and the way in which it is used (directly or indirectly) does not infringe the legal rights of any third party.

 

GEN-31: Our trading address is Paragon Internet Group Limited trading as NameHOG, 113-114 Buckingham Avenue, Slough, SL1 4PF, England. The Registered address is The Shipping Building, Old Vinyl Factory, Blyth Road, Hayes, UB3 8HA

 

Email Restrictions & Bulk Emailing:

ERB-1: Each email account that is connected to your account, by default is limited to sending no more than 250 emails per hour, so if you have a mailing list, you will need to bare this in mind. If you send over this amount in any hour, the e-mails will bounce back with an undeliverable error, letting you know you have exceeded the sending limit. If this occurs, it will then take some time for your account to be able to send again, even a single email, so we recommend waiting at least 1 hour after this issue occurs to begin sending email again.

Any mailing list larger than 5,000 email addresses will require a dedicated server or special solution from us. Please note that dividing one large list into smaller lists to get below this limit is not allowed. We can detect this and stop it. The reason we put these limits in place, is to help prevent spamming, and also to help with the overall performance of the servers.

These limits are in place for a reason, and unfortunately we will not raise them for any site that we host. Sending in excess of 250 emails per hour, does not fall under what most people call normal usage, over 250 per hour is classed as sending bulk email which we do not support on shared hosting accounts. A limit of 250 emails per hour does sound small, but it is the industry standard and still permits you to send 6000 emails per 24 hours, or 180,000 emails per month. As well as this restriction, we also restrict the total number of BCC and CC recipients you can add to any one message to a total of 50 recipients.

 

 

Third Party Contact:

TPC-1: Should an end user of a domain name that is the registered legel ownwer make contact with NameHOG with regards to their domain(s), we will always point you in the direction of NameHOG reseller that you purchased the domain name from. We appreciate that we have a legal obligation to act responsibly to the registrant, but also at the same time, we have a responsibility to act appropriately to our own clients. We cannot just change, remove or transfer domains on customers accounts without discussing it with them or giving them notice. Should one of our resellers customer (third party contact) get in touch with us and request the transfer of a domain name, we as stated previously will always refer you back to the NameHOG customer / account holder.

 

TPC-2:In the even that you are unable to contact the NameHOG reseller / account holder for a maximum of 28 consecutive days, we will take instruction from the legal registered owner of the domain name. This gives NameHOG, and yourself an opportunity to contact the reseller / account holder to resolve the issue with them direct. Once NameHOG are happy that their is no monies owing on the resellers account in connection with the domain name, we will act immediately on your instruction. Unfortunately until 28 days has past from the point of which you have requested us to contact the client, we will not be able to help you. If contact is unsuccessful and we are able to act on your instruction, you will still be bound as the registrant, to the terms of the NameHOG agreement.

 

TPC-3:In the event that a NameHOG reseller has ceased trading and this can easily be proved, or the NameHOG account holder has deceased, we will act immediately on your instructions once we have verified your identity. However, we will still only act within the terms of the NameHOG agreement.

 

Service Delivery:

SDE-1: The Client acknowledges that, given the nature of such services, NameHOG cannot guarantee that the services you hold with us, when delivered via the internet, will be uninterrupted or error free at any time.

 

SDE-2: NameHOG warrants that it will provide the services with reasonable care and skill and in accordance with any SLA that we provide to you. NameHOG will not be liable for a breach of such warranty unless the client notifies NameHOG in writing (not email) of such failure within 14 days of the client becoming aware of the failure.

 

SDE-3: If the Client makes a valid claim against NameHOG based on a failure by NameHOG to comply with the warranty set out in clause SDE-2 NameHOG may, at its option, take such steps as it deems necessary to remedy such failure or refund such part of the fees as relates to such services, provided that the liability of NameHOG under such warranty will in no event fall ourside of the refund policy and service agreement set out in clause SDE-4. If NameHOG complies with this clause, it will have no further liability for a breach of any said warranty.

 

SDE-4: Thanks to the power and resilience of our network infrastructure, we can guarantee that our network and equipment (see ELL-7) will be available 99% of the time making sure your web site can always be found. If you find that we fail to meet this promise, liability is limited to the value of the annual hosting fee or the value of the domain name where a forwarder is provided only (per 24 hour period in excess of 24 hours downtime). After 24 hours we will refund 1 day's service for every hour that connectivity has been unavailable over and above 1% (1% allows us for 7 hours and 45 mins down time per month in any 31 day period) for the month, extending in value up to a maximum of your monthly subscription charge. Maximum liability it limited to £100 on any occasion. We can only offer compensation if your refund is greater than £25 due to admin costs. Anything under £25 will incur a £5 administration fee. If the fault if found to be not caused by our equipment, we are unable to refund any money.

 

The NameHOG 99% Connectivity Guarantee only applies to web and email hosting packages only, this also includes reseller web hosting packages. If in the event of server failure or down time you have found that we are unable to restore your data to your account, the 99% connectivity guarantee only applies to the account, not the data, if there is missing or corrupt data on your account, it is solely the account holders responsibility to restore the data from their own backup if ours are not available.

 

Exclusions and Limitation of Liability:
ELL-1: As the Internet Service Provider, NameHOG cannot be held responsible for the content of the users website, e-mails, news postings or any other material distributed through our service, or for information and material that is accessed by the user through our service.

 

ELL-2: The user is solely responsible for ensuring that any material transferred to or from their computer does not infringe the laws governing, but not exhaustively covering, copyright, trademarks, pornography, or any other material which is slanderous, defamatory or might cause offence in any other way.

ELL-3: NameHOG reserve the right to remove such information it deems in breach of the above without warning and/or to make available such information when requested to regulatory bodies or law enforcement organisations.

ELL-4: NameHOG will take every reasonable step possible to ensure a fast and reliable service. NameHOG cannot be held responsible for any disruption in service however caused, may this be from your domain name be stolen, lost, changed owner, or the files on the server being corruped, or loss of or corruption of any information in transit, loss of business due to loss of service, or loss of or corruption of information when downloaded onto computer systems. We shall also not, in any event, be held liable for interruptions of Service or down-time of the Servers.

 

ELL-5: We will not be liable to you whether under contract law, the legal rules about duties to other people (known as the law of ‘tort’) including negligence or otherwise, for: any loss of profit, revenue or other type of economic loss (whether direct or indirect), loss of business or contracts, loss of expected savings or goodwill, any losses which a court categorises as ‘consequential’, or ‘indirect’ arising out of or in connection with the contract between yourself and NameHOG, including but not limited to, any mistake or missing information in the register in the case of domain names and loss of registration or use, or both (for whatever reason and whether temporary or otherwise), of the domain name with either Nominet UK or Melbourne IT (INWW). Your domain name is yours to be looked after, we only register and renew it, what happens in between is up to the user. In no event shall NameHOG be liable to you.

 

ELL-6: If you as the user chose to move your hosting to a different provider before the end of the contract with us, then the account will be terminated and you will no longer have access to it.

ELL-7: Our network and equipment is guaranteed to be there 99% of the time, we cannot guarantee that equipment within the rest of the datacentre or equipment that is out of our control will have the same availability. This SLA only covers the equipment owned or leased by NameHOG. We do not cover any form of equipment failure outside of our control even if it causes downtime for services that you hold with us. We will however keep you informed of any issues that we are aware of via our System Status page and via the SMS alert system if you are subscribed.

ELL-8: The user also agrees to indemnify NameHOG from any claims or legal proceedings arising from the use of the service which are brought or threatened against it.

ELL-9: In any event no claim shall be brought aginst NameHOG unless you have notified us of the claim within 10 working days of it arising.

 

ELL-10: NameHOG will in the event of a server failure use their best endeavours to restore any retrievable data to a rebuilt server in as short a time as is practicable (speed of recovery of any server is dependent on availability of resources / time at the Data Hosting Centre). No costs will be incurred by a customer of NameHOG, in respect of any server failure, unless the server failure has been caused by the introduction of scripts designed to damage the server.

 

ELL-11: NameHOG shall not be liable for any services or products to be supplied by any third party.

 

ELL-12: NameHOG makes no warranties or representations that any service will be uninterrupted or error-free. You as the client, accept all services provided hereunder "as is" without any warranty other than the 99% uptime guarantee stated in clause SDE-4.

 

ELL-13: Users are responsible for ensuring that they maintain a full backup of any web site that they are responsible for (including special scripts - cgi-scripts etc or shopping cart systems, email and all web data). You can backup data from your web site via the control panel using the Backup facility provided, or alternatively you can keep a copy of the site as loaded up via FTP to the server on your local PC or MAC. NameHOG accept no responsibility what so ever, for loss of data from a site hosted by us in the event of a irretrievable failure of the server that your site is hosted on. This includes email, mailing lists, address books and any other data that may be contained within a web site. NameHOG cannot be held responsible for any disruption in service however caused, loss of or corruption of any information in transit, loss of business due to loss of service, or loss of or corruption of information when downloaded onto computer systems, or your account being terminated by breaching the terms and conditions. We shall also not, in any event, be held liable for interruptions of Service or down-time of the Servers or loss of your data, you, the account holder are solely responsible for your own backups of your account and ALL data contained within it. This statement is also outlined in clause YMU-2 of the Acceptable Use Policy.

 

Agents, Representatives and Security:
ARS-1: For the security of your web hosting account or domain name that you have registered via NameHOG, we have the following procedures to try to make sure that our instructions come from you or someone allowed to act on your behalf.

 

ARS-2: We at NameHOG, do not have to take any action, or make any change to the register of domain names, or any hosting account with us, until we are satisfied that we have received a valid request from the right person who is authorised to communicate with us.

 

ARS-3: You as the customer, will help us with our security checks, provide any identification or documentary evidence we reasonably ask for when you are in touch with us, and allow us to keep copies of those documents for our files. We will never ask for any form of photographic ID as this is not required.

 

ARS-4: If you have an identifier (for example, a password, a token, personal information or a code) to use with us or our systems, such as the Billing or support ticket system, you must keep it secret and safe because we (NameHOG) will be allowed to assume that any action done or asked for using that identifier or a product of it was done or asked for by you or by someone authorised to act for you.

 

ARS-5: Your agent acts on your behalf in registering and maintaining the registration of the domain name or web hosting account so that, unless the matter relates to something covered by condition ARS-6 below, any communication to or from your agent is taken as being to or from you. You should always contact your agent first with any request or question about your domain name or services they have purchased from us or changes to it, as we will only act if we are satisfied that your agent cannot or will not.  Be aware that your agent may be entitled to discounts on our fees so it may be cheaper for you to go through them, or sometimes may be cheaper for you to go to us directly if they inflate the prices.

 

ARS-6: We will publish on our website from time to time certain activities which your agent or web designer or person acting on your behalf is not allowed to do on your behalf or where we want to deal with you directly (or both) as an equal.

 

ARS-7: As the purchaser, if you are buying web hosting or a service from NameHOG, you must be the legal owner of the domain name that is to be connected to it. This applies to web hosting and SSL certificates. For example, if you are buying webspace for abc123.com and the whois record shows ABC Ltd as the legal owner, the person down as the contact and legal webspace owner with NameHOG must be the same as on the whois record. If we find that you are not the legal owner of the domain name when you buy space, we reserve the right to cancel the account at any point and refund your money that you have paid to us.

 

ARS-8: Please be aware as an end user, if you are a web designer, or a client who buys on a regular basis or more than 6 accounts per month, we will honour upto 30% discount on all hosting products (NOT domain names). If you have an account with us and you have purchased it via your agent, theres a fair chance it will be cheaper if you come to us direct as in our experience most designers put there margin on the bill too.

 

ARS-9: Please be aware that if you are an agent reselling NameHOG services, you are solely responsible for end user support. Please DO NOT put your clients in touch with us directly unless it is to transfer the account away for your organisation. If you are reselling our services you need to be the point of contact for them on ALL service related issues. If you refer your client to us for whatever reason we will ask them to contact us via you.

 

Client Indemnity:

CIN-1: The client will fully indemnify and keep NameHOG, any parent company, sister companies, subsidiaries and affiliates, officers, partners, directors employees and agents fully indemnified from and against all actions, demands, costs (on a full indemnity basis), losses, penalties, damages, liability, claims and expenses (including legal fees) whatsoever incurred by it and arising from any of the following:

 

CIN-2: The client's breach of the Agreement, negligence or other default of the client;

 

CIN-3: The operation or break down of any IT systems owned or used by the client including the client system but not the Equipment; or

 

CIN-4: The client's use or misuse of the Services.

 

No Joint Venture or Partnership:

NJV-1: Nothing in this agreement is intended by either of the Parties to create or constitute an agency, joint or collaborative venture between the parties, or partnership of any kind between NameHOG and you, nor shall anything in this agreement be construed as constituting or creating any such agency, joint or collaborative venture, partnership, or any other form of business venture between NameHOG and you. NameHOG shall have no control, ownership or and interests of any kind in your you or your business. NameHOG shall have no direct financial or other interest in, or in any way "own" any online "store" or stored “data” or other online venture pertaining to your use of the services that are provided to you by way of any NameHOG Service or NameHOG's Equipment. NameHOG's relationship to you or your business shall be totally restricted to matters pertaining to the provision of the NameHOG services as set forth in this agreement. NameHOG do not engage in any form of business partnership and do not wish for clients who resell our services to claim to be in partnership with NameHOG.

 

Force Majeure:

FMA-1: Notwithstanding anything herein to the contrary, neither Party shall be liable for any delay or failure in performance of any of its obligations under this Agreement (other than payment obligations set out in these Terms & Conditions) to the extent that such delay or failure is attributable to a Force Majeure Event, and the Service Term of any Service rendered unavailable by the Force Majeure Event shall be extended by the time that the Service is rendered unavailable.

 

FMA-2: A Force majeure event arises in the following circumstances which are beyond the reasonable control of that party including acts of God, acts of any governmental or supra-national authority, war or national emergency, riots, civil commotion, fire, network failure, systems fault, unauthorised use or access to the IT systems of NameHOG or the Client, explosion, terrorism, flood, epidemic, lock outs (whether or not by that party), strikes and other industrial disputes (in each case, whether or not relating to that party's workforce), restraints or delays affecting shipping or carriers, inability or delay in obtaining supplies of adequate or suitable materials and currency restrictions, to the extent outside of its reasonable control.

 

Cancelling Or Altering Your Account:
CAA-1: In the case of a domain names, we may cancel or put the domain name into a special status by notifying you if, we receive independent proof that you have provided significantly inaccurate, not correct, unreliable or false contact details (including names), failed to keep your contact details up to date, or failed to give us those details at all. The domain name is being used in a way that is likely to endanger any part of the domain name system or our systems and internet connections; or you have broken any of the conditions (including the rules and Acceptable Use Policy) and you do not put it right within 14 days of us notifying you.

 

CAA-2: We may transfer, cancel or alter your account to prevent its renewal if required to by law or a governing body, or, on your instructions, or by someone apparently acting for you. If we reasonably believe that the contact details on the register or our systems for you are so inaccurate or false that we would not be able to notify you of the change we will not renew your account.

 

CAA-3: If you are an individual, this contract will end if you die and the person legally appointed to deal with your assets after you die does not transfer the domain name or hosting account (either to themselves or someone else) with 6 months of your death ( of the end of their appointment to act on your behalf.

 

CAA-4: If we find that you have a current active service with us but have not paid for the service for over 12 months or the period of the contract, we will notify you that you are required to pay all or part of the back log of payments. We will give you 24 hours notice of intented suspension, you must contact us within this period to discuss the account. If not attempt to contact us is made, we will suspend you account after 36 hours. NameHOG do not like to just suspend peoples websites without reason, so it is in your interest to ensure you are being correctly billed and have an up to date account.

 

CAA-5: We reserve the right to cancel or detag any domain name that has not been paid for on order or renewal. If you have instructed us to renew a domain name and fail to pay, we may cancel your domain name.

 

CAA-6: We reserve the right to cancel or detag any domain name that conflicts with the 'YMN' procedures of the Acceptable Use Policy.

 

CAA-7: If you are not an individual, this contract will end if you complete a liquidation or disbandment process or otherwise no longer exist, even if (where possible) you are later restored by an official court order or decision.

 

CAA-8: If we at NameHOG have to terminate your account due to a breach of your contract or any part of the Acceptable Use Policy, we will follow the set out method found within the section of the AUP.

 

CAA-9: If you are found to have broken any of the rules of the Acceptable Use Policy or have found to have broken the Terms and Conditions, then we will consider terminating your services with us with NO notice to yourself or body acting on your behalf. We will follow the cancellation guidlines setout within this contract to terminate your account.

 

Responsibilities:
RES-1: NameHOG is responsible for providing the user with an Internet Web Hosting Service, including related services

 

RES-2: It is the users responsibility to ensure that their domain name is renewed and paid for, if you lose your domain name to a third party we cannot be held responsible.

 

RES-3: The user undertakes to use the service in a manner consistent with the terms and conditions.

 

RES-4: NameHOG can only guarantee the uptime of your website where domain names and hosting services are solely with NameHOG and not via a 3rd party.

 

RES-5: It is the responsibility of NameHOG to ensure that the person ordering web hosting for a domain name is the legal owner of the said domain. If the domain owner is different we reserve the right to cancel the account.

 

RES-6: If you pay an invoice online that you have asked to be cancelled, or you pay this invoice in error, we cannot guarantee that you will get a full refund once its processed. There is an admin fee of £10 if you wish to have a refund within 365 days. For more information on refunds, please refere to our Acceptable Use Policy, item YMU-3.

 

Bandwith Limit:
BWL-1: In the event that your web site exceeds the allocated bandwidth limit, your site will go down until you email bandwidth@namehog.net requesting an increase in bandwidth. This email address is monitored 24/7 soley for this purpose. We will be able to restore the site to normal activity within minutes of being informed.


Complaints Procedure:
CPL-1: If you have a complaint or would like to make a complaint about a service that NameHOG has provided you with, please follow the guidelines under the Complaints Procedure page to ensure that it is dealt with as quickly as possible and that you have no further problems. Please follow this procedure for all complaints about any service that we have provided.


Acceptable Use Policy (AUP):
AUP-1: For our full acceptable use policy, please look at the dedicated page for it. You will find all the do's and don'ts of the service you have from NameHOG. You can find the page here: Acceptable Use Policy. You are bound by all the points within the AUP as they form part of the main NameHOG Terms and Conditions of service.


Data Protection:
DTP-1: The limited user information gathered by the NameHOG in the setting up and maintenance of the users account will be recorded and used only in accordance with the Data Protection Act 1984.


Software:
SOF-1: The software made available by NameHOG is provided free of charge and the end user is responsible for registering any software that requires such registration. Any third party software that you have optionally installed into your web space, we cannot be held responsible for the running of it or support of that product.


Alterations to Terms and Conditions:
ALT-1: The internet is constantly changing and developing. As a result of this, we reserve the right to make reasonable changes to the terms of this contract at any time during the term of the contract. We will only do so when we have good reason. Unless we are acting because of a legal requirement or a court order, the change will only be made after we have consulted publicly. NameHOG reserves the right to adjust the terms and conditions of service at any time. Furthermore NameHOG reserves the right to send email information to its users concerning NameHOG products and services which NameHOG deems may be of interest to them.

 

Please note: By signing up for any of the services offered by NameHOG, you agree to be bound by all of NameHOG's terms and conditions found on this page and any page that is referred to such as the acceptable use policy which can be found on the link below.

 

Questions
Any questions concerning these Tems & Conditions may be directed by e-mail to admin@namehog.net.



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