Support :: Why Choose NameHOG
NameHOG have been in business for over 10 years, and provide and excellent level of servuce and value for money. We have a no nonsense plain English policy to ensure all cients are satisfied and not overloaded with confusing information.
NameHOG is a registered member of Nominet UK, the registry for .UK domain names. This allows us to deal directly with the registry instead of going via a third party, also being a Nominet member means we can get substantially lower prices that the general public.
First rate technical support
We have a dedicated team who like to be pushed and challenged each and every day. We only employe people who are 100% focused on the business and are can deliver only the best level of support to our customers.
The Team at NameHOG have a full understand of everything that we sell, also a vast amount of knowledge on the Internet and latest technologies. If you find we do not have the answer straight away for a question, we will do research to help us, and also to be able to give you a better more appropriate answer.
Clear, honest pricing
The Internet industry can be a mine field, and we have recognised this, so we ensure our prices are very clear. We not hide fees or small charges anywhere. If you give us a call, we will tell you the price you will pay, not one price then charge you another unlike some of our competition. There are no hidden charges with us, what you see is what you get.
Grow with us
We have a large number of customers who have been with us sinse the start and recognise that sometimes they require more, this maybe webspace, or even a big jump to a dedicated server. If you feel you need more and don't want to look elsewhere, please let us know and we will work with you to ensure you get the best solution with lease disruption.
Advanced control panels
We at NameHOG believe that it's important for the customer to have as much control as possible. Over the years we have developed our systems so that you can control virtually all aspects of your domain name or web hosting account. As much as we enjoy speaking with people on the telephone, its not always the best route, so we automated a large amount of the processes that people emailed or call us to complete. This has meant that we can focus on better customer support and developing the rest of the business.
Excellent value for money
We have very competitive pricing for domain registration and web hosting services, please be assured that a lower price does not mean poor service, it does not compromise anything. The only reason we can offer such low prices is because we have developed a highly automated system that carries out over 90% of the procedures. This allows us to offer excellent value for money and have a first rate service.
State of the art hardware
As you know technology moves along at a staggering rate, a lot of companies fall behind and run old hardware due to this. At NameHOG we do our best to run the latest specification servers and keep them updatedto ensure that there are no bugs. By keeping the servers updated and using the latest hardware, it means your website will run better. We monitor all of our systems 24 hours a day to ensure that you get the best service. To find out more about the servers we use and where we house them, please take a look at the Data Centre Tour page for more information.
We would like to hear from you
feedback on any business really is the key, without knowing what the customers think of you, its hard to know if you are going in the right direction. If you have any new ideas, features you would like to see, enhancements to the system, or to discuss any problems you may be experiencing, please let us know and we will do out best to help.